Ticket EMG-10492

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Emergency Ticket - 2-hour SLA required
Ticket Number
EMG-10492
In Progress
1402 Williams Dr
Georgetown, TX
Priority
Emergency
Utilities
WaterElectric
Service Area
Northwest Zone
Request Type
Emergency
Created
May 15, 2026 06:12
Due
May 15, 2026 08:12 (about 18 hours ago)
Assignment
Maria Rivera
[email protected]
Northwest Zone
Positive Response
Not sent
Notes (2)
Dana Whitaker05/15 06:15

Water main rupture reported. Locator dispatched immediately.

Maria Rivera05/15 07:05

On scene. Marking water and electric lines now.

Attachments (1)
site-photo-01.jpg
842KB · Maria Rivera
History (3)
  1. 05/15 06:12
    Ticket created via 811 emergency line
    System
  2. 05/15 06:13
    Status changed
    Dana Whitaker
    open -> assigned
  3. 05/15 07:00
    Status changed
    Maria Rivera
    assigned -> in_progress